Privacy Policy

24Care Transport Services - Privacy Policy

1. Introduction

Welcome to 24CARE Transport. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data. By using our services, you trust us with your information, and we are committed to safeguarding that trust.

2. Overview

A . Scope

This Privacy Policy applies to users of 24CARE Transport Services in Australia. It covers the data we collect from our apps, websites, and other services. This policy specifically applies to:

• Riders: Individuals who request or receive transportation services via their 24CARE account.
• Drivers: Individuals who provide transportation services via their 24CARE account.
• Clients: Individuals who use our services, including those using services arranged by other account owners (e.g., family members).
• Employees and Contractors: Those who interact with 24 Care Transport Services at our offices, through online support, or over the phone.

This policy is governed by the Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth).

Data Collections and Uses

A. Data We Collect

Data Provided by Users:

• Account Information: Name, email, phone number, address, payment information, profile picture, and user settings.
• Driver Information: Vehicle and insurance details, emergency contact information, and documents verifying identity and eligibility to provide services.
• Demographic Data: Birthdate, gender, and occupation to enable certain features or verify eligibility for age-restricted services.
• User Content: Data provided through customer support, feedback, and other communications.
• Travel Information: Details of trips, including dates and locations.

Data Created During Use of Our Services:

• Location Data: Collected from drivers and riders’ mobile devices when the app is running.
• Transaction Information: Details of trips or services provided, including payment information.
• Usage Data: Interaction with our services, including app features used and activity logs.
• Device Data: Information about the devices used to access our services, including hardware models, IP addresses, and operating systems.
• Communications Data: Data regarding communications between users facilitated through our apps.

Data from Other Sources:

Information from third-party services (e.g., payment providers, social media services).

Information from service providers who help us verify users’ identities and detect fraud.

Data from public sources and marketing partners.

B. How We Use Data

24CARE Transport Services uses the collected data for various purposes, including:

• Providing Our Services:
  • Creating and updating user accounts.
  • Enabling transportation and other related services.
  • Processing payments and facilitating insurance or financing solutions.
• Safety and Security:
  • Verifying user identities and compliance with safety requirements.
  • Monitoring for and preventing fraudulent activities.
• Customer Support:
  • Addressing user concerns and improving our support services.
• Research and Development:
  • Enhancing our services and developing new features.
• Marketing and Advertising:
  • Sending personalized communications and displaying relevant ads.
  • Conducting promotions and surveys.
• Legal Proceedings and Requirements:
  • Investigating claims and disputes.
  • Complying with legal obligations.

C. Data Sharing and Disclosure

• Other Users:
  • Sharing relevant information between drivers and riders to facilitate services.
• At Users’ Request or with Users’ Consent:
  • Sharing data with third parties when requested by the user or with their consent.
• Service Providers and Business Partners:
  • Collaborating with third-party service providers to enhance our services.
• Legal Reasons or in the Event of a Dispute:
  • Sharing data as required by law or in connection with legal proceedings.

D. Data Retention and Deletion

We retain user data as long as necessary for the purposes outlined in this policy. Users may request account deletion, and we will comply with such requests while retaining data necessary for legal or safety reasons.

IV. Choice and Transparency

• Privacy Settings: Users can set or update their preferences regarding data collection and sharing through our Privacy Centre accessible via the app.
• Device Permissions: Most mobile devices provide options to control app permissions, including location data.
• In-App Ratings and Feedback: Users can rate each other and provide feedback through the app, which is used to improve our services.
• Marketing and Advertising Choices: Users can manage their preferences for receiving marketing communications and personalized ads through the app settings.
• User Data Requests: Users can access, update, or delete their data and submit questions regarding data handling through our Privacy Centre or customer support.

V. Legal Information

• Data Controllers: 24CARE Transport Services is the data controller for the information we collect and process.
• Data Transfers: We comply with applicable legal frameworks for data transfers and ensure the protection of your data regardless of where it is processed.
• Updates to This Privacy Policy: We may update this policy periodically. Significant changes will be communicated through our services or by other means. Continued use of our services constitutes acceptance of the updated policy.